Don’t miss out on the opportunities available to you to create relationships and goodwill that could last for years – and dollars – to come! (more…)
Remember when I showed you that you could become part of your customer routine IF you studied their cycle, or loop? I shared that something always precedes a sale, and if you recognize the trigger that sets off a routine, you can find out where you fit in your customer’s pattern and they will love you for it.
It’s like you’re reading their minds, when you’ve really just been watching very closely! (more…)
I don’t like it any more than you do, but we are busy. I can talk about why, I can talk about how not to be so busy, I can appeal to your sense of decency when it comes to being overly busy – but the bottom line is – you’re busy, and that’s just how it is.
I know you’re busy because everybody is. It’s a common ailment, and we have to think about that when we attempt to stay in front of our customers. In that respect, they’re very much like us.
There are only so many hours in a day. 86,400 seconds. We’ll read emails, make phone calls, take phone calls, work our businesses, exercise, eat dinner and go to sleep all during those precious moments. No one likes to feel like their time was wasted, so how do you develop a relationship, as a merchant, with your customer? It’s not like you’re Gramma or anything. Do you really even have a right to try? (more…)
Once you get the account, how do you make the most of your business relationship? Happy customers and clients are the lifeblood of your company. One simple flaw in communication can turn happy to disgruntled; several repeated communication flaws spell disaster.
Don’t neglect the simple, obvious things that make working with your company pleasant. Simple conversation skills can go a long way to grow and improve the relationship with your customers.
Basically, that’s listening and responding clearly.
Here’s a breakdown of things you can do to keep your customers happy, and easily coming back to you with future sales or projects! (more…)