Layout Image

Reading a good book involves a certain amount of tension. You want to get to the next page, but not miss anything along the way. Okay, usually this refers to fiction, but it’s also applicable to John Jantsch’s new book, The Referral Engine. Now that I’ve finished reading it, I’m going to buy a copy for each of our team members – then read through it again, workshop fashion. I expect it will transform the way we do business. It’s already transformed the way I think about our business.

What is a referral engine? At its core is a business doing what it’s good at and doing it well. But just as important, it’s a business that has set up systems to stay top-of-mind and makes it easy for happy customers to do what comes naturally – share their experience with others who may also need your help.

Three ideas stood out for me above the rest

  1. If you are shy about asking for referrals, you need a paradigm shift. We’re hard-wired to make referrals. It shouldn’t be like pulling teeth to ask for them.
  2. Without a system (more than just a strategy), you’re bound to miss great opportunities to market your business. The questions asked throughout this book will help you develop both a strategy and a system.
  3. The secret sauce – “This is how we do it here.” Your own process for excellence, your proven delivery systems, must be communicated during the selling process and demonstrated throughout the project.

The Referral Engine is an interesting and thought-provoking read. To expand on it further, I’ll need to read it again (as planned). Two words of advice: Order your copy of The Referral Engine: Teaching Your Business to Market Itself (yes, that’s an affiliate link). And don’t try to read it in an afternoon or rush through it in a week. Take time to think about what’s being said and work through the questions. I guarantee you’ll gain perspective on what it will take to transform your business into a referral engine.

Ever Wonder If Your Press Release Is Getting Picked Up?

You’re not alone. While writing a press release is only half the battle, getting it picked up and read continues to haunt industry professionals everywhere. This doesn’t have to be the case, say the authors of Press Releases Designed For Effect. Not only will recognizing new dynamics re-energize your small business marketing campaign, but here at Zero To Sixty Marketing, we believe working smarter includes producing better results in less time.

Pamil Vision’s 13-page white paper on press releases is an enlightened perspective on both traditional use and newer methods of distribution. Small business owners, this is good news. You’re no longer limited to writing releases that are only read by news media journalists and columnists, now your information needs to capture the attention of professional bloggers and online readers. While some journalists still prefer a traditionally structured media release, many are finding online resources valuable for finding their information as well. Recognizing the shift in today’s communication and public relations campaigns makes a big difference to the size and geographic location of your audience. The authors of this informative white paper clearly explain the differences between the way we’ve written press releases before, and how to do it better now when considering an online audience. If you’re mindful to steer clear of industry noise, you can tackle actual newsworthy issues much more effectively with an understanding of where your target will find that information.

For example: Take into account both SEO and your social media strategy for promotion. Should you decide to take your release to the online world, recommended, you will have to use your keyword phrase in your title, and limit the length of your title to 60-100 characters. Social media exploits like Twitter and Digg only allow a certain character length in their submissions, so leaving room for the reader to comment and send on is integral. Furthermore, using keywords in your attention-grabbing title causes your release to be seen where new media is trained to search in those arenas using keywords. This method gets the information out to more people faster than traditional press releases.

The rules have changed, and small businesses need to know it. The information here is fully resourced and credible. I found the do’s and don’ts listed here for comparison a helpful and easily understood ‘cheat sheet’ for the independent and small business press release writer.

Getting your story in front of the right people still requires newsworthy content adhering to Associated Press style guidelines. It should be well-written with correct spelling, grammar, and punctuation. A small business press release should avoid hyperbole and emphatic expression, while still appealing to the interest of your reader. Transparency necessary before is even more integral now with a savvy reader and viral marketplace. You won’t get away with incorrect facts or poorly drawn conclusions. Consumers want the truth, not keyword-stuffed hype that reads more like an advertisement. Pamil Vision’s white paper takes the press release writer through the thought processes and steps that, if followed, causes his newsworthy item to be broadcast to the specific readership necessary for success, whether using traditional or online distribution methods.

I give this paper 5 stars, and strongly recommend it as a ‘cheat sheet’ in your marketing arsenal. You can pick up your copy here:

Pamil Vision’s White Paper: Press Releases Designed For Effect

Buy Now

Most of the things we do for our businesses, we do out of habit. We have some people that we call, we have direct mail sent out, we post coupons on Merchant Circle, or we post to Google Local online for decent SERP placement and reviews. Those things aren’t enough, and you probably know it, yet when asked what you’re doing for your business, you probably mention those things with an air of ‘I’m doing what I ought to be doing.’

You probably don’t need a marketing coach or a ‘guru’ to help you market your small business, but there are a few things those guys are doing right that you shouldn’t ignore entirely. They seem to know just how to center attention around themselves, and while that never denotes authenticity, having others in your field recognizing your efforts certainly can appear that way. Just how do they do that?

basketball coach in huddleHere’s where the ‘guru’s’ have it, and even though I’m not a ‘guru’ or a marketing coach, I’m going to share it with you free of charge:

They know how to muster up credibility.
Marketers usually blog. They post something about what they do, and they comment on other marketer’s blogs, start conversations, and drop links. How is this practice good for you? By the time their would-be clients get to their site, they have plenty of others in their field endorsing their endeavors. That’s not actual credibility, but it is perceived credibility, a good start. Take some time every day to build relationship with others in your field by leaving a conversational comment on a competitor’s blog designed for response.

They know what promotions, offers, and Web site traffic is working for them.
It’s not enough to just throw information on a page and hope it does well. It doesn’t take complicated algorithms to figure it out, either. If you’re not tracking your efforts and traffic with (at least) Google Analytics, you have no real idea if you’re reaching who you want to reach.

They engage in social media.
Yeah, it’s a time-suck. But even so, limited engagement on social media sites is actually a smart way to engage local traffic, if your local city and state are part of your profile or username. Getting used to it is half the battle. Once in, you’ll enjoy short conversations with others and your list will naturally build over time. If you do more than just post your specials, that is. Respond to ridiculous situations that makes you laugh, or drop your own personal thoughts about a thing here and there. (Advice: Stay optimistic. Why follow a grump?)

Photo Credit: NeeDeeAh’s! Photostream on Flickr

Related Post: Why The Social Media Experts Are Smarter Than You

As a copywriter, I’m most often tasked with writing copy for the B2B market. Beyond asking questions of my customer, this requires access to sources of information about various industries. One of my most valuable resources for the past few years has been B to B Magazine, which I receive free as a TradePub subscriber. You can do the same and I’ll provide you a link at the end of this post.

B to B Magazine is a monthly tabloid-size magazine dedicated to all disciplines of business-to-business marketing. It’s mission is to provide senior marketers and business owners the information and analysis needed to develop a winning integrated marketing strategy. The March 9 issue covers:

  • event marketing survival skills,
  • in-depth insight into marketing to the financial services industry,
  • commentary on doing more marketing with less money,
  • using direct mail and social media,
  • strategies and techniques for Web marketers,
  • and each issue ends with “Chasers,” a full-page devoted to analyzing print ads – both copy and design.

My favorite columns sections include “Vertical Insight,” where I find specific information about what buyers in a given industry are looking for, how they want to be approached, and media that they consider relevant to their industry. This is in-depth, useful information, so I file back issues and refer to them as needed.

“Chasers” is another favorite. Some advertisements work and others bomb … compare them side-by-side and you can learn so much. Apply this to your own business and reap the results.

You can subscribe to B to B Magazine and other useful publications for FREE at http://zerotosixtymarketing.tradepub.com