Marketing isn’t simply placing an ad in a circular, sending out a brilliant piece of direct mail, or cold-calling clients about your product or service. While those are great things to be doing for your small business, embracing your
marketing as a total communication strategy is even more effective.
Here’s why:
Convincing your patrons to respond has become a little more time-intensive. They’re not so eager to just act on a good tag line. They want to know who they’re doing business with, and they need to know they can trust you.
Trust is an interesting bird. No one really knows they can trust anybody. What you need to know is how to manage perceived trust. Perceived trust isn’t established easily or overnight, it takes a lot of effort and persistence, and you guessed it – performance.
The only way, and I do mean the only way, to gain an advantage in marketing is through communication with your clients and potential customers. That’s why a strong web presence is so important.
How does communication strategy relate to your online presence?
Marketing is all about strategy, but adding the component of communication ups the game. The only way to be effective – and by that I mean not work 24 / 7 and still do a great job for your clients – is to come up with a strategy that gets people talking.
You need to learn how to be effective in these areas:
- YouTube
- Facebook Business Pages
- Blogging
- Commenting on industry blogs
- Article marketing
- Networking socially
- Online press release
Effectively using ALL of these media is completely impossible without the discipline a strategy provides. Use an egg timer and Excel, schedule your email posts and status updates – know what time is going where, and track everything from passwords to returned responses.
All your direct response mail, advertisements, and trade show event marketing improves when people know who you represent, what they can expect from your company, and ultimately – what they can expect from you.
And that starts with the trust that an online marketing communication strategy helped you build.
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Related Post: Your Small Business Should be Blogging

Twitter, Facebook, LinkedIn: These and an abundance of smaller social sites are gaining ground as searchable resources. Their value as search engines is directly related to their value as social networking sites. In fact, if you want to know what’s being said on any given topic, your quickest, most accurate resource would be one of Twitter’s many social search tools, such as
As a small business owner, it is very important for me to know how my business is doing – not just by watching the financial ledger, but also by watching the environment around me. What are our neighboring businesses doing? More importantly, what are our competitors doing? Has their business grown at the same rate as ours or has it accelerated past ours, without my noticing?
