Gerald Voigt, co-founder of Zero To Sixty Marketing LLC and owner of Hawkeye’s Hobbies and Images by Hawkeye, lends his thought-provoking perspective to marketing in the micro to small business arena. In this post he describes some negative tendencies to be recognized and avoided by companies offering B to B services.
The customer is never wrong.
Well that may be true, but it doesn’t necessarily mean each customer is right, for you. Recently I was approached by a prospective client who was asking for assistance with marketing his business.
I listened to him explain everything that he felt was wrong with all aspects relating to his business and its operations, mostly external. This lit the master caution light in my mind. Sure, there are those clients who just don’t start out running their businesses very well, and they struggle along the way. Some crash immediately after takeoff, yet some manage to get a little air, but no significant altitude.
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