The Customer is Right

The customer may not be infallible (like you or I?), but it’s a safe bet they know a lot more about their own business than I do. It’s my job to help them realize their vision, not mine. We’re building their brand, not my portfolio. As competition gets more fierce (or if you will, as marketing dollars get more scarce), even established ad agencies are acknowledging that customers must have the final “say” in their own brand. 

Too many of my business customers have told me how they do not like their logo or their web site, and by extension the letterhead, cards, and all the matching materials … but they’ve already spent THAT part of their budget. (If only I had a dollar — okay, the long-gone thousand dollars — for every time I heard that!)

It has been a running joke between Home Things! owner Andrea Hogan and I, that I just didn’t “get” the logo that we created. But she loves it, her customers love it, and for some reason women in general — her target market — loves it. Why should I argue? A satisfied, loyal customer is a wonderful thing!

A very interesting discussion, “Ode to the amateur logo” is still underway at Before & After. Check it out for a revealing insight into both the designer’s and the customer’s perspective.

View additional logos designed by Scott Alberts.